Contact Us
GET IN TOUCH
Contact Us
CONTACT FORM
Send a Message
Frequest Asked Questions
Orders & Shipping
What should I do if my item is lost or damaged?
If your item is lost or arrives damaged, please contact customer service immediately. We will provide a resolution.
What are the shipping fees?
Shipping fees vary based on your location and selected shipping method. The cost will be calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email with a tracking link. You can also view the tracking details on the "My Orders" page.
Can I modify or cancel my order after placing it?
Once confirmed, orders cannot be modified, but they can be canceled before shipping. Please contact customer service as soon as possible for assistance.
What shipping methods are available?
We offer standard and express shipping options. You can select your preferred method at checkout.
Payment & Refunds
What should I do if my payment fails?
Please ensure your payment details are correct. If your order is submitted but your card has not been charged, it is because our system processes the order in a queue. Payment will be processed once the queue is completed (usually within 12 hours). This is normal, and there is no need to worry. If you have any questions, please contact customer service for assistance.
How long does it take to receive my refund?
Refunds are typically processed within 5-10 business days, depending on your payment method.
How can I request a refund?
You can request a refund by contacting our customer service team. Please provide your order number and reason for the refund for quick processing.
Is my payment secure?
Yes, we use encryption technology to protect your payment information and ensure secure transactions.
What payment methods do you accept?
We accept credit cards, PayPal, and other popular online payment methods. Specific options will be displayed at checkout.
Products & After-Sales Service
How long does it take to process returns or exchanges?
Returns or exchanges are usually processed within 5-7 business days after we receive the item, and you will be notified of the outcome. Refunds may take an additional 3-5 business days to appear in your account.
How can I request a return or exchange?
You can submit a return or exchange request through the "Contact Us" page by providing your order number and a description of the issue. We will review your request and assist you within 1-2 business days.
What should I do if the product I received has an issue?
If the product arrives damaged, defective, or does not match the description, please contact customer service within 7 days of receipt. We will provide a return, replacement, or other solutions.