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Shipping & Delivery Policy

Shipping & Delivery Policy

Welcome to topqly.com. We are committed to providing reliable and efficient international shipping services to ensure your order arrives on time and in excellent condition.

1. Shipping Coverage

We offer international shipping to customers worldwide. No matter where you are located, you can shop at topqly.com and enjoy our shipping services.

2. Shipping Methods

We offer the following two shipping methods to meet your different needs:

  1. Free Shipping: Available for all orders, providing cost-effective shipping service.
  2. Expedited Shipping: Available for orders requiring faster delivery, with an additional fee.

The exact shipping cost will be displayed at checkout based on your location and selected shipping method.

3. Processing Time

  • Order Processing: Typically completed within 1-3 business days (excluding weekends and public holidays).
  • Order Confirmation: If order information is incomplete (e.g., payment failure, incorrect address), we will contact you to resolve the issue, which may delay processing.

4. Estimated Delivery Time

Delivery times vary based on the shipping method and destination:

  • Free Shipping: Estimated delivery time is 4-10 business days.
  • Expedited Shipping: Estimated delivery time is 1-3 business days.

Please note: These are estimated delivery times, and delays may occur due to customs inspections, weather conditions, or public holidays.

5. Shipping Costs

  • Free Shipping: All orders enjoy free shipping service.
  • Expedited Shipping: Additional fees apply, and the exact cost will be displayed at checkout.
  • Duties & Taxes: International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the buyer and are not included in the shipping cost.

6. Order Tracking

  • Tracking Information: After your order is shipped, you will receive a confirmation email with tracking number and a link to track your order.
  • Real-Time Updates: You can check the status and estimated delivery date of your package through the tracking link provided.

7. Shipping Partners

We work with a number of renowned courier companies to ensure your order is delivered safely and on time. Here are our main shipping partners:

The shipping partner will be determined based on your location and selected shipping method. We strive to offer the fastest and most reliable shipping experience.

8. Shipping Issues

  • Delayed Shipments: If your order is delayed, please contact us at [email protected] with your order number. We will assist you in resolving the issue with the courier company.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 48 hours of receiving the item, and include photos of the damaged goods and packaging. We will arrange for a replacement or refund.
  • Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for any shipping delays or extra fees caused by incorrect addresses.

9. Undeliverable Packages

If a package is returned due to an undeliverable address, failed delivery, or refusal by the recipient, we will:

  1. Contact you to arrange for reshipment (additional shipping fees may apply).
  2. If reshipment is not possible, we will only refund the cost of the product, excluding the original shipping cost.

10. Special Circumstances

  • Customs Delays: International orders may be delayed due to customs processing, which is beyond our control.
  • Force Majeure: In case of delays due to natural disasters, strikes, pandemics, or other uncontrollable events, we will promptly communicate with you and provide updates on your order status.

11. Returns & Exchanges

For detailed information on returns and exchanges, please refer to our Refund & Return Policy.

12. Contact Us

If you have any questions or need further assistance, please feel free to contact us:

Thank you for your support and understanding, and happy shopping!