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Refund and Returns Policy

Refund and Return Policy

We are committed to ensuring the best shopping experience for all our customers. If you are not completely satisfied with your purchase, we are here to provide a straightforward and transparent refund and return process. Below is our comprehensive policy to address various scenarios and ensure clarity:

1. Eligibility for Returns and Refunds

  1. General Return Eligibility:

    • Products are eligible for return within 30 days of delivery.
    • The product must be in its original condition, unused, and with all original packaging, accessories, and documentation (if applicable).

  2. Exceptions to Return Eligibility:

    • Perishable goods (e.g., food, flowers) and personalized or custom-made items are non-returnable unless damaged or defective.
    • For health and hygiene reasons, certain items like cosmetics, undergarments, or opened consumables cannot be returned unless proven defective.

  3. Damaged or Defective Products:

    • If a product arrives damaged or defective, you must notify us within 7 days of delivery to qualify for a replacement or refund.
    • Proof of damage (e.g., photographs) may be required to process your claim efficiently.

  4. Late Returns:

    • Returns initiated after the 30-day period may be considered under exceptional circumstances, subject to a discretionary inspection fee.

2. Refund Policy

  1. Refund Methods:

    • Refunds will be processed using the original payment method.
    • For payments made via bank transfer or cash on delivery, refunds will be issued via bank transfer to the account provided during the return process.

  2. Timeline for Refunds:

    • Refunds are typically processed within 3-5 business days after the returned item is received and inspected.
    • In the event of delays, our customer service team will proactively keep you updated.

  3. Full and Partial Refunds:

    • Full refunds will be issued for items that meet all return criteria or have verified defects.
    • Partial refunds may apply if the product is returned in a condition that differs from its original state, such as missing accessories or damaged packaging.

  4. Refund Notifications:

    • You will receive an email confirmation once your refund has been processed, along with details of the amount and transaction ID.

3. Exchange Policy

  1. Eligibility for Exchanges:

    • Exchanges are available for defective, damaged, or incorrectly delivered products.
    • The replacement item will be shipped after we receive and inspect the returned product.

  2. Exchange Requests:

    • Contact our customer service team within 7 days of receiving your order to request an exchange.

  3. Product Availability:

    • If the replacement item is out of stock, you may opt for a refund or select an alternative product of equal or lesser value.

4. Return and Refund Process

  1. Step 1: Contact Customer Support

    • Reach out to us via phone, email, or live chat to initiate the return or refund process.
    • Provide your order details, reason for return, and any supporting documents (e.g., photos for damaged items).

  2. Step 2: Return Authorization

    • Our customer service team will review your request and, if approved, provide a Return Authorization Number (RAN) and return instructions.
    • Returns without an authorized RAN may not be accepted.

  3. Step 3: Ship the Product

    • Securely package the item and ship it to the return address provided.
    • Retain the tracking number to ensure your package reaches us safely.

  4. Step 4: Inspection and Refund

    • Once we receive your returned product, it will undergo inspection to confirm it meets the return criteria.
    • After approval, the refund or replacement will be processed.

5. Costs and Reimbursements

  1. Return Shipping Costs:

    • For defective or damaged products, we will cover the return shipping fees.
    • For returns due to change of mind, the customer is responsible for return shipping costs.

  2. Restocking Fee:

    • No restocking fees apply to eligible returns.

  3. Additional Costs:

    • If a product was purchased during a promotional campaign with additional gifts or discounts, the associated value may be deducted from the refund if the gifts are not returned.

6. Special Guarantees and Customer Protections

  1. Extended Warranty:

    • Certain products come with a 90-day extended guarantee for quality issues.
    • For issues arising during this period, we will replace or refund the item.

  2. Price Protection:

    • If the price of a product you purchased drops within 14 days, you can request a refund of the price difference.

  3. Satisfaction Guarantee:

    • Select items may include a trial period of up to 7 days, during which you can test the product and return it if unsatisfied.

  4. Customer Priority:

    • We promise fast, courteous, and transparent handling of all return and refund requests.

7. Exclusions and Limitations

  1. Non-Refundable Services:

    • Shipping fees, gift-wrapping services, and customization charges are non-refundable.

  2. Unauthorized Returns:

    • Items returned without prior approval or an authorized RAN may not be eligible for a refund.

  3. Force Majeure:

    • Refunds and returns may be subject to delays due to uncontrollable circumstances like natural disasters or transportation disruptions.

Contact Us

For further assistance or to start a return, please contact us:

We value your satisfaction and will work diligently to address your concerns. Thank you for choosing us!